6.13.17 Building Your Team
Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends!
Your staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire, train, manage and terminate your staff is paramount to your success.
During this seminar...
Courtney Berg will provide you with easy-to-use tools to improve your staff's performance and therefore your customer's experience.
After this seminar you will know:
- Some questions to ask in the interview to find the right staff member for your culture
- The three keys to training your staff
- How to communicate your expectations and hold your employees accountable
- How to terminate employees without destroying their self-worth
Presented By:
Courtney Berg
CourtSide Consulting
Courtney Berg is a University of Northern Colorado alumni and celebrating 10 years with CourtSide Consulting. Courtney is a certified SPHR, Senior Professional in Human Resources, and certified SHRM, Senior Certifed Professional. She has also been Denver Business Journal Outstanding Woman nominee. Ms.Berg has been published and quoted as a leading HR thinker in various magazines.
Special Instructions:
This presentation will be held at the Windsor Library. 720 3rd Street Windsor CO, 80550.
Lunch is not provided. We invite you to bring your lunch to this brown bag presentation.
Sponsored By:
