Are you winning customers?

This event has been canceled

In today’s global world, good customer service is no longer good enough. Customer service needs to focus on building outstanding customer experiences and relationships. More satisfied customers are lost to competitors who provide satisfying outstanding service or experiences. You can work with a customer who is dissatisfied and expresses their dissatisfaction, but a customer that is merely satisfied will quietly walk away from your business with no explanation. This customer will not return your calls or e-mails later. They are the silent customer who never bonded with you as a product or service provider. In this session as a participant you will: • Adapt the newly learned tools to your own work situations and learn how others utilize the skills effectively. • Discover practical, ready-to-use ideas for various phases of your interaction with your customers. • Build confidence in handling tricky situations, leading to more enjoyment of customer interactions, and an increased feeling of job satisfaction and accomplishment. • Walk away with a personalized, self-created service brand which will energize you in your service role and guide you in challenging situations.

Speaker(s): Valerie Escatel, Valley Bank & Trust and Teri Sanchez, Brighton Economic Development Corporation

Fee: No Cost