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*NEW* Improve Customer Satisfaction Through Your Staff’s Exceptional Performance

Oct
4
2016
Tue 9:00 AM to 11:00 AM

This event has been canceled

Topic: Managing Employees

Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends! Your staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire, train, manage and terminate your staff is paramount to your success. This seminar will provide you with easy-to-use tools to improve your staff’s performance and therefore your customers’ experience. After this seminar, you will know: • Some questions to ask in the interview to find the right staff member for your culture • The three keys to training your staff • How to communicate your expectations and hold your employees accountable • How to terminate employees without destroying their self-worth

Speaker(s): Courtney Berg

This policy applies to North Metro Denver SBDC and Commerce City paid workshops only. Refund Policy – Very Important Individuals must drop a class three business days prior to the class start date by calling 303-460-1032. Saturday and Sunday are not considered business days. NO REFUNDS will be made after that time. Cancellations Classes not meeting minimum enrollment may be cancelled. Participants will be notified prior to the start of class. In our efforts to provide classes and limit cancellations, participants may be notified as late as a day prior to the start of class. A full refund will be provided.


Fee: $ 25.00

Please follow the CASHNet procedures to pay the workshop fee. If you are having trouble please call our office at 303-460-1032.

Phone: 303-460-1032

Location

North Metro Denver SBDC
Front Range Community College 3645 W. 112th Ave, Room C2061 Westminster, CO 80030
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