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Small Business After Hours: The Power of Exceptional Customer Service

Mar
12
2019
Tue 4:00 PM to 6:00 PM
Topic: Managing a Business

Tuesday, March 12, 2019
4:00 pm - 6:00 pm
 
Statistics show that more than 50% of consumers will return to a business after having a positive customer service experience and more than 50% will also recommend you to others. Our customer service panel of experts are here to help you re-examine your current customer service practices. Some of the topics they will cover are:

  • What are some ways to deliver exceptional customer service to different generations?
  • What are some basic soft skills all employees need to deliver exceptional customer service?
  • Why it's important to provide exceptional customer service even if there's no immediate profit?
  • How does bad customer service impact not only you, but businesses around you as well?
  • And much more!

This session is for both employers and employees! Come prepared to learn some new techniques and understand why exceptional Customer Service is critical for your business.

Our Panelists:
Matt Worley
Otter Shop




Jim Dunlap
xfinity comcast



Elissa Klaver
SALUS





Justin Salisbury
Breeze Thru Car Wash








Logistics:

The event is free, but we do ask that your pre-register.

Parking: Innosphere has a parking lot directly in front of the building. There is no street parking on Vine Drive due to bike lanes. If parking lot is full, please make use of the overflow parking lot located just east of Innosphere behind the wooden fence. 

Fee: No Cost

Location

Larimer SBDC - Innosphere
Larimer SBDC 320 E Vine Dr. Suite 303 Fort Collins, CO 80524
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